FAQ

How can I contact Peakly?
You can email us at info@peakly.com. Our customer service team will be happy to assist you with whatever you need.

Do you ship worldwide?
Yes, we ship to many countries around the globe.

Where do you ship from?
We ship from Hong Kong.

Can I change or cancel my order?
As we aim to process orders as quickly as possible, you must request any changes or cancellations within 12 hours of placing your order. Requests made after this timeframe may not be accommodated. However, you can return your order for a full refund once it is received.

What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX), iDEAL, and PayPal payments.

When will my order be processed?
All orders are handled and shipped from our warehouse. Please allow extra time for processing during holidays and sale seasons. We process orders between Monday and Friday. Orders will be processed within 1-3 business days from the order date and shipped the next business day. Please note that we do not ship on weekends.

How long will it take to receive my order?
Orders typically take 2-4 weeks for delivery due to high demand. Please be patient as we ensure your order arrives safely.

What if I don't receive my order?
If you don't receive your order within 30 days after shipping, you are eligible for a full refund.

Will I be charged customs and taxes?
The prices displayed on our site are tax-free in Euros, which means you may be liable to pay duties and taxes when you receive your order. Import taxes, duties, and related customs fees may be charged upon your order's arrival at its final destination, as determined by your local customs office. Payment of these charges and taxes is your responsibility and will not be covered by us. We are not responsible for delays caused by customs in your country. For further details on charges, please contact your local customs office.